dear sir or madam,
i’m writing this letter to apologize to you. i’m so sorry that we made a mistake about the shipment of vacuum cleaners.
those vacuum cleaners we sent to you were meant to be sent to european countries, but as the old worker was retired, the new one wasn’t so experienced. besides, the model number and the price of goods in march and july are so similar that the worker mistaken them.
i do apologize for any inconvenience this may cause you and i will try my best to avoid the same accident happening again.
Dear David，
I’m writing this letter to express my sincerely appologies to you for losing the book you lent to me. I’m very appreciated you lent it to me. In order to give it back to you as soon as possible, I took it to the library yesterday.
I also borrow some other books in the library before I left. Unluckily, when I arrived at my dormitory, I couldn’t find your book. I searched all my dormitory and the road from the dormitory to the library. The next day I also looked for the library.
However, I couldn’t find your book. I’m sorry I can’t give back to you on time as I promised before. But I will buy a new one for you later.Hope you can accept my appologies.
Yours Sincerely,
Li Lei
Hello I completely understand your concern in this accept our sincere apologies for this listing on our website.
Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.
This being the reason, Ive forwarded the information regarding this listing to the appropriate people internally to investigate further and to take appropriate actions to remove Suicide T-shirts related items our website as soon as possible.
We realize this incident reflects negatively upon and the feedback youve provided has been passed on to the relevant people.
We do want to make sure that our site is safe and convenient for all buyers, and for that reason there are rules governing the listing of certain items.
Since Ive forwarded this to the appropriate department I can assure you that soon we will remove this item our website.
In addition to a wide selection of items, one of our aims at is to provide a convenient and efficient service; in this case, we have not met that standard, please accept my sincere apologies.
Im very sorry about all of this. I hope youll consider this an isolated incident and give us another chance in the future. Thanks for your patience and understanding. Thanks for giving us time to find the best solution.
Wed appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
dear david:
i am afraid that you will think me unpardonably negligent in not
having answered your letter dated 7, december sooner, but when i have told you the reason, i trust you will be convinced that the neglect was excusable. when your letter arrived, i was just in hong kong. as my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when i took it up. now the first thing i have to hasten to do is to write to you these few lines to express my deep regret.
i enjoyed many pleasant sights during my trip. i shall be pleased to give you an account to of them when i see you next.
sincerely yours,
Mr.wang, I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true
example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.
Yours sincerely,
Dear Ms. Jones,
尊敬的琼斯女士：
On behalf of ABC Office Equipment, I ext our sincerest apologies for the bad experience you had with our sales associate, James. I understand that James made unprofessional remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.
我代表我们设备公司，对您与我们的销售助理詹姆斯之间的不愉快表示最诚挚的歉意。据我所知，您在询问一台新打印机时，我们的接待人员詹姆斯服务不够专业，让您得到不好的购买体验。
At ABC, it’s our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I’ve been training. I take full responsibility for his behavior. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.
不过，在我们公司，我们的目标是帮助您做出明智的购买决定，而不必受到各种推销手段的困扰。詹姆斯是我们正在培训的新员工。我对他的行为负全部责任。我们已经书面通知他本人，给予批评教育，并让高级效手经理对他进行相关跟踪指导。
I’m grateful that you brought this issue to my attention and I ask your forgiveness. We’d love to earn your business. I’ve included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon!
我们很感激您对我们公司的信任，如实将问题反馈给我们。我们愿意做您的生意，希望能得到您的谅解。如果您决定再给我们一次机会的话，我们会送您一张优惠券，您下次在我们店里买东西可以打八折，以此表示感谢。希望您能够再次光临！
Kind regards,
Jennifer Smith Equipment Sales Manager
谨致，
Joozone.Smith
设备销售经理