英语道歉信范文推荐（通用32篇）
Dear ___________,
I am truly sorry that the package of the choclate---300 pounds which we dilivered to you has been broken. and we promise to resend the goods to you as soon as possible. plesse let the broken packed choclate back to us with the driver who we send goods.
We promise that kind of thing would not happened again .Hope we can still cooperate happily.
Yours sincerely
(人命）
Dear Mr. Cruz, 克鲁兹先生，
I would like to apologize for our mistake in sending you the wrong order. This email is in regards to the order placed by your company on 10th of May 20xx. 由于我们的失误，将您的订单弄错，在此，向您表示歉意。我写这封邮件是基于贵司今年5月10日下的订单。You had placed an urgent order with us for the delivery of two thousand pieces of H7 automotive lamps. But, instead of delivering H7 automotive lamps we ended up delivering to you two thousand pieces of H4 automotive lamps. We mixed your order with another order from another customer who had placed an order of two thousand H4 automotive lamps. 贵司曾给我们下需求20xx支H7汽车灯泡的紧急订单，我们给贵司出的是20xx支H4汽车灯泡，而不是贵司需要的H7汽车灯泡。我们将贵司的H7汽车灯泡订单与另一客户的H4汽车灯泡订单搞混了。I understand that you must have suffered business losses due to the mistake made by us. On behalf of Mr. Trump, our General Manager, I assure that we will compensate for your losses with the payment in your next order. Here, I also promise that we won't commit such mistake again, and make sure you receive the correct order. 因为我司的错误导致贵司的业务损失，我感同身受。这里，我代表我司总经理特朗普先生保证，将在处理贵司下一个订单时向贵司提供赔偿。我本人也承诺，我司不会再犯类似的错误，确保贵司收到的订单都是正确的。
Best regards, 良好的祝愿!
Mrs. Hillary,希拉里女士
Director- Marketing Department, Fec Inc. Fec集团市场部总监
Dear Ms Winston,
亲爱的温斯顿女士：
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
我的目的是向您表示诚挚的歉意，对于您在上个月安装互联网高速服务时可能遇到的任何不便。
I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.
我刚从这个假期回来，发现你的文件在我的篮子里。我一看你的案子，就知道你的JAU了。第二十要求改变服务的方式不知怎么地从裂缝中溜走了。我能给出的唯一可能的解释是，我们最近发生了一些关键的员工变动，这可能导致您的信被忽略。
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
因此，我已指示我们的安装小组在本周末之前与您联系，以便为您安排一个方便的时间，以便他们能够去您家安装您的新路由器，并对您的软件进行必要的调整。
Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.
由于这次的严重疏忽，作为我们对您作为我们的客户的感谢的证明，我们将免费为您提供头三个月的高速服务。因此，您的帐户将不会计费到今年六月。
Ms. Winston, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
温斯顿女士，让我向你保证，在你的情况下发生的事情不典型的CableNet的客户服务水平。我们将继续致力于为您和我们所有的客户提供最高的服务标准。
If you have any questions please don't hesitate to call me.
如果你有任何问题，请不要犹豫，123456点钟打电话给我。
Yours in service
您的服务
Tony
托尼
Dear Sir or Madam,
I am writing in response to the advertisement you placed in the China Daily of June 8, for an assistant manager in your company. Both my educational background and work experience closely parallel your requirement.
I graduated with a Bachelor’s Degree in Human Resource with honors in July, 20xx. I am convinced that the relevant knowledge acquired in university will lay a solid foundation for my future career. Another point I want to draw your attention to is that I have taken an active part in a wide range of campus activates. In the due process, my team spirit has been enhanced and my interpersonal skills improved. Enclosed with the letter is my resume which further details my qualification and experience.
If you could grant me an interview, I will be highly grateful. I can be reached at the 54545454. Thank you for your consideration and looking forward to your favorable reply.
unable to return borrowed book on time
dear kate:
excuse me for my long delaying in returning to you your “robinson crusoe” which i read through with great interest。 i had finished reading the book and was about to return it when my cousin came to see me。 never having seen the book， she was so interested in it that i had to retain it longer。 however， i hope that in view of the additional delight thus afforded by your book， you will overlook my negligence in not returning it sooner。
thanking you again for the loan。
sincerely yours，
tom
Dear John:
I am extremely sorry to tell you that I am unable to go to your party this Sunday. It is very kind of you to invite me to your house and I really look forward to going to your party and sharing your happy experience abroad.
Much to my regret, I will be absent from your party, owing to the fact that the College Entrance Exam, for which I am now really busy preparing, is just around the corner. Whats worse, I have caught a bad cold lately and I am really not myself. Anyway, we will have many more chances to get together. Shall we make it after the Exam? I am truly sorry. I hope you will forgive me and accept my sincere apology.
Enjoy yourself and wish your party a great success.
Dear Bob,
I am writing to express my apology to you. Several days ago, I borrowed your music CD when I lived in your house. Unfortunately, after I came back from Canada, I found it in my luggage. I was in such a hurry that I forgot to return it to you .I will send it to you by post or express as soon.
Yours sincerely,
Dear Ms. Jones,
尊敬的琼斯女士：
On behalf of ABC Office Equipment, I extend our sincerest apologies for the bad experience you had with our sales associate, James. I understand that James made unprofessional remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.
我代表我们设备公司，对您与我们的销售助理詹姆斯之间的不愉快表示最诚挚的歉意。据我所知，您在询问一台新打印机时，我们的接待人员詹姆斯服务不够专业，让您得到不好的购买体验。
At ABC, it’s our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I’ve been training. I take full responsibility for his behavior. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.
不过，在我们公司，我们的目标是帮助您做出明智的购买决定，而不必受到各种推销手段的困扰。詹姆斯是我们正在培训的新员工。我对他的行为负全部责任。我们已经书面通知他本人，给予批评教育，并让高级效手经理对他进行相关跟踪指导。
I’m grateful that you brought this issue to my attention and I ask your forgiveness. We’d love to earn your business. I’ve included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon!
我们很感激您对我们公司的信任，如实将问题反馈给我们。我们愿意做您的生意，希望能得到您的谅解。如果您决定再给我们一次机会的话，我们会送您一张优惠券，您下次在我们店里买东西可以打八折，以此表示感谢。希望您能够再次光临！
Kind regards,
Jennifer Smith Equipment Sales Manager
谨致，
Smith
设备销售经理
Dear 马瑞,
I would like to express my apologies for I was out when you came to see me yesterday afternoon. The fact is that I had an engagement to ignorant of your visit,. You must have been disappointed by my absence.
As this is the first time you come to Beijing, Would you please let me know when you are free and i will meet you at theappointed time.
Yours faithfully,
(Your Name)
Dear kate，
Excuse me for my long delaying in returning to you your “robinson crusoe” which i read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me. never having seen the book, she was so interested in it that i had to retain it longer. however, i hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner. thanking you again for the loan.
Yours sincerely,
Dear david，
I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, december sooner, but when i have told you the reason, i trust you will be convinced that the neglect was excusable. when your letter arrived, i was just in hong kong. as my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when i took it up. now the first thing i have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip. i shall be pleased to give you an account to of them when i see you next.
Dear Friends:
Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting mon e. Hosiderate arrangement .All I can say is that it er information to people from the other department.
It e him and take him look around our school.e reasons that I can’t tell you.I hope you will accept my sincere apology.
dear martin,
i am looking forward to your visit. just think, after all these years of writing to each other, we will finally have the chance to meet! however, i am sorry that i will not be able to meet you at the airport as soon as you arrive.
the reason is that your flight will arrive early in the morning, and the earliest i can get to the airport will be about an hour after you land. please wait for me in the arrival lounge. you should be able to have breakfast there while you wait.
by the way, as we have never met i must tell you how to recognize me. i am of medium height and have a small moustache. in addition, i will be carrying a copy of the morning newspaper tucked under my left arm.
looking forward to our meeting.
yours sincerely,
li ming
My dear friend Keeler:
I am very sorry about that I have lost your book 《Oral English》.
I intended to gave the book back to you after I finished.
But I couldn't found it anywhere.
I am very sorry about it,and I will buy a new one to you as soon as possible.
Yours sincerely,
亲爱的弗兰克:
我非常抱歉地告诉你，我把你上周好心借给我的那本珍贵的书弄丢了。我每天都读，打算下个月读完。昨晚当我来到我的房间时，它不见了。我会努力尽快恢复。如果我找不到它，我会给你买一本新书。
但恐怕它永远无法取代旧的。旧书如老友。一旦失去，就永远无法替代。它们与珍贵的联想联系在一起，而新的联想是永远不会有的。对于这种无法挽回的损失，我应该受到责备。我对我的东西太粗心了。这是给我的一个警示，以后要多加小心。
你的真心
汤姆
Dear Mary,
I am very much looking forward to your visit to my city. Just think: after all these years of writing to each other, we will finally have the chance to meet! However, I regret to inform you that I will not be able to meet you at the airport as soon as you arrive.
The reason is that your flight will arrive early in the morning, and the quickest I can get to the airport will be about an hour after you land. Please wait for me in the arrival lounge. You should be able to have breakfast there while you wait.
By the way, as we have never met I must tell you how to recognize me: I am medium height and have a small mustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.
Looking forward to out first meeting.
Yours sincerely,
Harry
Dear Prof. Patent:
I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago. For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctor’s note.
I would be very much obliged if you could grant me another week for the task, as my health is turning better.
Hope you can understand my situation and accept my apology.
Dear h,I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.
I suddenly fell sick early that morning and my parents had to send me to the se find enclosed a copy of the medical bill.I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerelyyours,
Wang Hua
Dear Ms. Jones,
On behalf of ABC Office Equipment, I ext our sincerest apologies for the bad experience you had with our sales associate, James. I understand that James made unprofessional remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.
At ABC, it’s our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I’ve been training. I take full responsibility for his behavior. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.
I’m grateful that you brought this issue to my attention and I ask your forgiveness. We’d love to earn your business. I’ve included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon!
Kind regards,
Jennifer Smith Equipment Sales Manager
Dear, ,
I am terribly sorry to tell you that,and I am writing this letter to show my deep regret.Please accept my sincere apology with gratitude.I hope you will understand my situation and excuse me for.
The reason whyis that.Under that circumstance,.Therefore,it was not my power to.
If possible,I would like to suggest that.I shall be obliged if you will kindly write and tell me.I am looking forward to seeing you again.
Yours,
Li Hua
Dear Fris,
Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting mon e. Hosiderate arrangement .All I can say is that it er information to people the other department.
It e him and take him look around our school.e reasons that I can’t tell you.I hope you will accept my sincere apology.
Sincerely yours,
Dear John,
I am extremely sorry to tell you that I am unable to go to your party this Sunday. It is very kind of you to invite me to your house and I really look forward to going to your party and sharing your happy experience abroad.
Much to my regret, I will be absent your party, owing to the fact that the College Entrance Exam, for which I am now really busy preparing, is just around the corner. What's worse, I have caught a bad cold lately and I am really not myself. Anyway, we will have many more chances to get together. Shall we make it after the Exam? I am truly sorry. I hope you will forgive me and accept my sincere apology.
Enjoy yourself and wish your party a great success.
Sincerely yours,
Dear Bob,
I am writing to express my apology to you. Several days ago, I borrowed your music CD when I lived in your house. Unfortunately, after I came back from Canada, I found it in my luggage. I was in such a hurry that I forgot to return it to you .I will send it to you by post or express as soon as possible. If necessary, I will compensate for any troubles it may cause.
Once again, I feel so sorry for any inconvenience caused. Please accept my apologies.
yours,
Tom
Dear Bob:
I am writing to express my apology to you.
Several days ago, I borrowed your music CD when I lived in your house. Unfortunately, after I came back from Canada, I found it in my luggage.
I was in such a hurry that I forgot to return it to you .I will send it to you by post or express as soon .
Dear Bob,
I'm writing to apologize for having forgotten to return the "the Beatles" CD to you when I left Canada,I was in such a hurry that I packed everything in my luggage without checking carefully.
Had I paid more attention then,I wouldn't have made such a stupid mistake.
Now something must be done to solve the problem because I understand you cherish the CD enormously.
I can either s it to you by express mail or alternatively compensate you at a reasonable price.
If you do not mind,I may bring it back to you next time I go to Canada.
Please let me know which solution you prefer at your earliest convenience.
I really hope you will accept my sincere apology.
Faithfully yours,
Li ming
Dear Mary,
I am very much looking fore this afternoon because I have to go to the airport at 2:00 p.m. to meet an overseas visitor from Australia.
I really have kept our date in my mind all these days. Ho abroad. It’s sudden and urgent and I must go.
I’m sorry for any inconvenience caused. Please forgive me. Would you please ring me up to make another time? We may meet again and I hope to see you soon.
Sincerely，
Li Ming
Dear John,
Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and informations to you once available. Pls dont hesitate to contact with us if you have any doubt, tks.
Best regards.
Yours,
LiMing
dear david:
i am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, december sooner, but when i have told you the reason, i trust you will be convinced that the neglect was excusable. when your letter arrived, i was just in hong kong. as my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when i took it up. now the first thing i have to hasten to do is to write to you these few lines to express my deep regret.
i enjoyed many pleasant sights during my trip. i shall be pleased to give you an account to of them when i see you next.
亲爱的张:
我很抱歉地告诉你，我昨天晚上不能参加你的生日聚会。那是因为我的老朋友没有告诉我确切的时间就来我家了。我不得不在整个晚上用我的热情招待那些朋友，我将在接下来的两天里继续招待他们。
我真的很遗憾没有亲自去庆祝你的生日，错过了一个和我们善良的同事一起享受生活的好机会。我昨天给你准备了一份漂亮的礼物，今天下午将送给你，以表达我最美好的生日祝福。另外，我相信你会理解我的。
此致
敬礼！
20xx年x月x日
亲爱的查理:
请原谅我没有按照我的承诺，这个星期六去机场送你。
我们公司的一个主要商业伙伴将参加这个周末在厦门举行的一个重要会议，我的老板最终选择我陪他去那里谈判一项新的交易。我刚刚被告知这个计划，我对这个决定很高兴—这是一个展示和提高我能力的机会，所以我恐怕不能去机场。
出国留学是实现你梦想的重要一步。我多么希望在你离开之前能有机会和你分享我的个人感受和建议！我在此送你一份礼物，祝你好运。请原谅我。
诚挚地，
尊贵的客人:
欢迎来到我们酒店，酒店表示非常感谢。由于酒店最近开业，在服务和装修方面存在不足，希望您给予更多的理解，给您带来的不便，我谨表示诚挚的歉意。
您给我们的建议:
我们知道以客户为导向的品牌理念，也是您的意见，让我们看到服务质量的缺陷，再次感谢您的意见，我们将在未来的管理培训中改进和加强相应的业务流程。
我们期待着再次见到你。
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday.
I feel ae to your office during your office hour on Monday to discuss this possibility e reasons, you can not meet him at the airport on time. Write a letter asking to eething really wrong and that I must apologize. I'm so sorry. Please forgive me, and GIVE ME ANOTHER CHANCE!
Yours,
Olivia