在社会一步步向前发展的今天，我们经常会遇到要写道歉信的`情况，道歉信是当无法答应对方的所请所托或因个人失误引起对方不快时，表示陪礼道歉的一种信函。你知道道歉信怎样才能写的好吗？下面是整理的英文道歉信（精选6篇），希望能够给予您一些参考与帮助。
英文道歉信范本篇一:
Dear Ms Winston,
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
I just returned from vacation this week and found your file in my in-basket.
As soon as I reviewed your case it was clear that somehow your Jau.
20th request for a change in service had somehow slipped through the cracks.
The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
Because of this serious oversight, and as a testament to our appreciation of you as out customer ， we are going to provide you with your first three months of high speed service for free charge.
There fore, your account will not be billed until June of this year.
Ms.
Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service.
We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don’t hesitate to call me at*******。
Yours in service
Tony
英文道歉信范本篇二:
Dear Bob,
I am the Chinese student who stayed in your apartment during my vacation in Canada.
Now I have returned home in China and the purpose of my writing this letter is to express my sincere apology for the stupid mistake I have made.
Upon arriving home, I found the music CD which belongs to you in my luggage.
I am in great worry because I know this your birthday present from your wife.
Your CD will be sent immediately through EMS in the very near future.
I have been told it will take about a week to reach Canada 。
Once again, please accept my sincere apology for any inconveniences I have caused.
Thank you for your understanding and please send me a reply at your earliest convenience.
Sincerely yours,
Li Ming
Dear Charlie,
indly excuse me for my not being able to see you off at the airport this Saturday as I have promised.
A major business partner of our company will be attending an important conference in Xiamen this weekend, ()and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport.
Pursuing study overseas is an essential step in the accomplishment of your dream. How I wish I could have the chance to share with you my personal feelings and suggestions before you are away! I hereby send you a gift to wish you good luck. Please forgive me.
Cordially,
Li Ming
Dear Mr Smith
I am so sorry about that I didnt visit you yesterday. I am expectting you can forgive me 。 Yesterday, my friend LiHong got a bad cold ， and nobody can take care of her 。So I have to look after her and not have time to meet you 。But i belive you can make sense of me 。 Because I am losed a important appointment ，I feel very sad. Can we have another meet ？ I want to study from you very much.
Looking forward to hearing from you.
Yous,
Li Hua
Dear XXX,
I am so sorry that I was late to the class this morning.Although it because that I missed the bus so that I had to wait another 15 minutes for the next one,I still need to take the full responsibility for it.
If you would accept my appologize,that would be great.I promiss you that I will not be late to any class again.
Yours sincerely
Tony Blair
Dear professor Jackson：
I am indeed very sorry that I missed the examination you gave on Moby-Dick last Wednesday. I feel badly about it and want you to know what happened.
On my way to class that day，I had a flat tire，and I had to go with the mechanic when he repaired it. It took me more than one hour to get it done. A copy of the bill is enclosed.
I sincerely hope you can accept my apologies and understand my situation. I would appreciate your allowing me to take a make up examination. I will to your office during your office hour on Monday to discuss this possibility with you. Once again，Im sorry fro any inconvenience caused.
Sincerely yours，
Alice
Hello from Amazon.ca
I completely understand your concern in this regard.Please accept our sincere apologies for this listing on our website.
Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.
This being the reason, I’ve forwarded the information regarding this listing to the appropriate people internally to investigate further and to take appropriate actions to remove Suicide T-shirts related items from our website as soon as possible.
We realize this incident reflects negatively upon Amazon.ca
and the feedback youve provided has been passed on to the relevant people.
We do want to make sure that our site is safe and convenient for all buyers, and for that reason there are rules governing the listing of certain items.
Since Ive forwarded this to the appropriate department I can assure you that soon we will remove this item from our website.
In addition to a wide selection of items, one of our aims at Amazon.ca is to provide a convenient and efficient service; in this case, we have not met that standard, please accept my sincere apologies.
Im very sorry about all of this. I hope youll consider this an isolated incident and give us another chance in the future. Thanks for your patience and understanding. Thanks for giving us time to find the best solution.
Wed appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
Kumaresh R.