有关电话礼仪的英文（精选3篇）
Telephone manners
While today's phones are capable of countless special functions, remember that basic etiquette still applies. Being aware of who is with you and where you are when receiving a call is important, as well as having an awareness of your volume and tone of voice. If you don't want anyone to hear your conversation, chances are they don't want to hear it either!
Cell phones are great—they keep us in touch with friends and family and can be life savers in an emergency. But they can also be annoying if not used thoughtfully. Remember, it doesn’t have to be on all the time and you don’t always have to answer it immediately. Learn to use your phone’s features like silent ring, vibrate and voicemail to handle the times when your phone would be bothering others if it rang and you answered it.
1.Be in control of your phone, don't let it control you!
2.Speak softly.
3.Be courteous to those you are with; turn off your phone if it will be interrupting a conversation or activity.
4.Watch your language, especially when others can overhear you.
5.Avoid talking about personal problems in a public place.
6.If it must be on and it could bother others, use the silent ring mode and move away to talk.
7.Don’t make calls in a library, theater, church, or from your table in a restaurant.
8.Don’t text during class or a meeting at your job.
9.Private info can be forwarded, so don’t text it.
10.NEVER drive and use your phone at the same time.
The telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don't always use them effectively. Because we're busy and focused on ourselves, we often use our phones in a manner that's helpful for us, but not necessarily for everyone else.
Hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. For personal texting, it's best to give yourself one or two times per day. You'll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.
Those are obviously important, but what I really want you to think about is how you interact and respect the person with whom you're speaking. And that begins before you even pick up the phone. When you hear the ring, grab a pad of paper and pen, so you can be ready to take needed notes without causing a delay while you look around your desk. Before saying "hello," I want you to smile, and choose to be positive. How you feel will be sensed by the person on the other end of the phone, so smile and make a positive impression.
Right after you say "hello," be sure you've turned away from your computer towards the area of your office least likely to be distracting. No multitasking of any kind allowed—in fact, just looking at your pad of paper and pen is a really good idea, because it encourages cognitive focus. Next, if the call isn't for you, but is for someone else in the department or company, don't say wrong number; don't say they did anything wrong at all. Instead, help them. Connect them to the person, or at least share relevant contact information.
Finally, during the call, remember to never interrupt the person. Interrupting tends to be viewed by everyone as a sign of disrespect. If you're very busy and facing a huge deadline, you can shape the call when it's your turn to speak, for example, by telling them you need to get back to them, but then, do suggest a specific time. Of course, if you're honestly not able to talk, you probably shouldn't have answered the call, unless it's your boss, or a person you're expecting an important call from.
The telephone is your friend, but if you don't use it correctly, it won't necessarily make you look friendly. Remember the tips above, and you'll connect successfully by building only positive impressions.
■打公用电话要速战速决
现在打公用电话的人越来越少，打公用电话的主要有三种人：一种是没有手机的，还有一种是忘了带手机，或者手机恰好没电的。在现代社会，公用电话实际上已经成了移动电话的补充，更多的是应急用。所以打公用电话的基本都是有急事的，打电话者就不能用公用电话聊天，或者无关紧要的事说上好几分钟，切忌没完没了，要速战速决。
■私密话,政务,商务话题都不适宜用公用电话拨打
恋人尽量不要用公用电话来聊天，那些过于私密的话可以在见面时说，或者换种方式交流，比如发电子邮件等，否则在公共场所说就有些不雅，某种程度也是违背公德的。如果内容涉及政府部门的公务，或者商业往来中的商务秘密，也尽量不要在公用电话中说，以防泄密。
■爱护公共设施是每个人的责任
打公用电话时要轻拿轻放，不能一通乱摔、乱
捅。如果遇到无人值守公用电话出现故障，可以想办法通知相关部门解决，而不要自己随意修理，以免损坏。如果发现有人恶意破坏公用电话，可以立即举报，绝不能坐视不管。
■通过技术等多种手段防止恶意拨打或恶意盗打
有些人闲得无聊，拿公用电话一次次拨打110、120、119等紧急报警、呼救电话。这是一种严重丧失公德的行为，这种行为不仅干扰了相关部门的工作，而且会给真正需要拨打上述电话的'人造成困扰。另外一种恶意行为是通过破解公用电话的密码盗打电话。本市曾发生过一些人
利用高科技手段使电话计费系统失灵，从而免费拨打长途电话的事件。这些行为已不仅仅是丧失了公德，而变成了犯罪。国家相关部门可以通过多种手段来防止恶意拨打或盗打。
■打公用电话注意语气、态度
既然是公用电话，那就一定是在公共场所。在公共场所打电话就要考虑到其他人的感受。旁若无人地高声说话，对其他人是一种噪声和干扰，以正常说话的语气、音量与对方交谈即可。当然如果总捂着嘴、声音低沉、一副怕人偷听的样子也会让周围的人感到不快。
■打公用电话要换位思考
如果是自己打电话，就要考虑到其他等候的人，总是占着电话会给他人造成不便;如果是别人在打电话，想想对方多半是有重要的事或急事，那就要耐心等候，不要一遍遍用眼神、不耐烦的身体姿势或者语言一遍遍催促，影响对方;别人在打电话时，要尽量离远一点，不要听人家的电话内容，更不要站在电话机旁紧挨着打电话者，让别人感到紧张。打公用电话时就是要这样注意换位思考，懂得自我约束。
案例一: 占着公用电话聊大天
一位小伙子在一处无人值守的公用电话处与恋人打电话。小伙子从吃饭聊到穿衣再到趣事，甜言蜜语说也说不完。一位手机刚好没电的女士有急事要打电话，她在小伙子身后站了半天，小伙子依然舍不得放下电话，对等着打电话的女士也是视而不见。
案例二: 高声聊起政务话题
某政府部门传达室，一位先生要找某某领导。他拿起传达室的内线电话向楼内打电话：“某某局长吗?我是从某某地方来的某某处长啊，我现在要找你去谈些重要的事。”声音之高，一屋子静坐等候的人都听得清清楚楚的，大家听了都面面相觑，似乎听了不该听的话。